Privacy Policy

 

We are direct tour operators in the city of Cusco, with a well-located office very close to the city center. We have trained and available staff at any time. We offer various payment methods and have agreements with hotels, restaurants, and transportation companies.

Furthermore, we are a professional service company with extensive knowledge and experience of the tourism market’s conditions and resources. We manage the design and execution of events, tours, circuits, and all kinds of high-demand tourist activities in high-value market segments and niches.

Terms and Conditions of Tourist Services

Scope of Our Service

Our system displays all the information of the services offered but not the availability. When a reservation is generated, you will immediately receive an automatic notification with a copy of the registered data. Within a maximum of 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for correctly providing their email and contact telephone numbers. If passengers do not receive the confirmation email within the established period, they should contact SENDA MÁGICA EIRL, which acts as an intermediary between the tourist service operating companies and the passengers. To facilitate the booking process of tourist services, we have commercial agreements with various tour operators who are responsible for providing the services booked through SENDA MÁGICA EIRL by the client.   

Program and Service Prices

All rates are expressed in US dollars and Peruvian Soles. The 18% IGV (General Sales Tax) applicable to Peruvians and foreign residents in Peru is not included (exempt for foreigners).

Published rates are not valid for holidays, festive days, or long weekends unless explicitly stated.

Rates for groups of more than 10 people are subject to discounts. It is recommended to consult with our reservations department at [dirección de correo electrónico eliminada].   

All transportation rates are subject to changes and space availability to be confirmed on the day the reservation is made. This available rate will be sent via email by one of our advisors.

Reservations, Payments, and Deposits

To confirm the reservation, we must have received your payment for the contracted services or the guarantee deposit. The reservation will be confirmed when one of our advisors informs you via email of the confirmed status and the corresponding confirmation code.   

Payments or guarantee deposits must be made through our online system or, failing that, to the company’s bank accounts.   

Tourist Package / Tour Reservations

The confirmation of the requested reservation will be informed via email, indicating the reservation code of each contracted tourist service.

The confirmation of services will proceed after we have received your online reservation request and a guarantee deposit or full payment within the established periods.

The passenger will be contacted by the Tour Operator at the destination, who must identify themselves with their passport or identity document and pay their balance in cash (if any) to begin the provision of tourist services. SENDA MÁGICA EIRL will provide the client with the data of the operator and guide in charge before the start of any contracted tourist activity.   

It is the passenger’s responsibility to indicate their arrival and departure data with due anticipation.   

If the passenger requires pick-up from a specific location, different from that published in the itinerary, they must coordinate it in advance with SENDA MÁGICA EIRL to review the existence of additional charges.

If you purchase a tourist package with transportation, the passenger must present themselves with the required anticipation at the indicated check-in time at the bus company’s boarding station or at the airport to collect their boarding pass or ticket and check-in. There is no responsibility on the part of the company if the passenger loses the ticket for reasons beyond the company’s control, such as delays, delays in queues, failure to check-in, or others.   

All ticket reservations are personal and non-transferable, non-endorsable, and non-refundable. They are also subject to the cancellation policies of the transportation company.

All tours are subject to weather conditions. If there are weather interferences to carry out the contracted tourist service, the conditions of each service will apply (in no case is there a refund).   

Once the client has received their confirmation by email or any other means of communication, they have a period of no more than 48 hours after receiving it to make any observations. It is understood that if the client has not made observations in that period or has already started to enjoy the contracted services, the company assumes conformity on their part.   

 

It is the client’s responsibility to pay the advance or balances of the contracted service within the deadlines established by SENDA MÁGICA EIRL. Failure to comply will result in the company reserving the right to cancel the reservation without refunds.

Cancellation, Rescheduling, and Refund Policies

For any cancellation by the client, 45 days or less before the start date of the contracted service, a 100% penalty will be applied.

Failure to show up on the day and at the indicated time for the provision of the contracted service has a 100% penalty.

For any cancellation by the client, between 70 and 45 days before the start date of the contracted service, a 50% penalty of the program value will be applied, plus US $25 of administrative expenses per passenger.

For any cancellation by the client, between 90 and 70 days before the start date of the contracted service, a penalty of US $25 of administrative expenses per passenger will be applied.   

For any rescheduling by the client, 45 days or less before the start date of the contracted service, the request will be accepted as long as the client has no outstanding balances to pay, the third-party provider involved allows it, and there is no rate difference for the new rescheduling date.   

Refunds will only be effective when the client requests it more than 90 days before the start date of the contracted service or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the client. Refunds will be provided within a period of no less than 30 business days and no more than 120 business days, discounting transaction costs if any.   

For any of the cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and their penalties are greater than those indicated in this document, the third-party operator’s penalties will apply.   

If the passenger decides not to complete any contracted service, the difference will not be refundable.

Documentation

Passengers must carry a valid passport or travel document according to their nationality, as required by Peruvian legal regulations.

Passengers who contract our services as non-domiciled foreigners in Peru must send a copy of the immigration stamp with the date of entry into the country, which must not exceed the number of days according to current regulations for the exemption of IGV payment; otherwise, they must pay the IGV on the total value of the contracted service.   

Family groups with children must carry their passport or ID. If traveling with only one parent or guardian, a notarized permit with parental authorization must be presented. If payment has been made and this documentation is not presented, the service will not be provided, and a 100% penalty will be applied.

Responsibility and Obligation

The obligation for services not provided due to the negligence of SENDA MÁGICA EIRL or our staff will be limited to the actual cost of the omitted services and excludes all resulting indirect consequences or costs.

In such an eventuality, SENDA MÁGICA EIRL will make its best effort to provide alternative arrangements of equal or lesser value, subject to availability.   

SENDA MÁGICA EIRL acts as an intermediary between the tourist service operating companies and the passengers for the reservation and payment process. If the service company ceases to operate for internal labor reasons, force majeure causes, or other reasons, or if the service provider company declares economic insolvency, with the formalities required by the corresponding Peruvian legislation, the refund of the unprovided service will be made within the mentioned procedures and within the deadlines established by the Peruvian authorities for each specific case.

Clients accept that SENDA MÁGICA EIRL has no responsibility for the non-provision of the services offered in case of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it recognizes that there will be no responsibility in case of political movements, accidents, declaration of a state of emergency, border closures, strikes, or any other public act beyond the control of SENDA MÁGICA EIRL that could not be foreseen. In these cases, the value of the contracted service will not be refundable.   

 

The passenger accepts that SENDA MÁGICA EIRL acts as an intermediary for tourist service companies and has neither obligation nor responsibility for loss, damage, or injury sustained in connection with the services and accommodations provided by railways, land transportation companies, local tour companies, tour operators, steamship companies, airlines, adventure sports, hotels, and accommodation facilities. All these services operate under the laws of the country, submitting to the regulations provided by the relevant authorities.   

SENDA MÁGICA EIRL will provide the passenger with all e-tickets and/or reservation confirmations through the passenger’s email address provided in the reservation form.

The services provided through this system are intangible; therefore, if passengers for any reason do not take the services on the scheduled date and time, they will assume responsibility for the total costs of these services.   

Payment Methods

The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.